Returns and Refunds Policy
Thank you for shopping at Tennessee Saddlery. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 7 days of the original receipt of the product. Note: for non-damaged products, there is a $50 re-stocking fee, which is about 10% of most of our products. Exchanges are treated as a return, and once refunded you can re-purchase the saddle of your choice.
To be eligible for a return, please make sure that:
The product was purchased in the last 7 days
The product is in its original packaging
The product isn’t used or damaged
You have the receipt or proof of purchase (we will have this if you purchased through us)
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product by email at email@example.com
Send the product with its original packing and the receipt or proof of purchase, to:
5006 Harding Place
Nashville, TN 37211
Attn: TN Saddlery
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Tennessee Saddlery.
If you received a damaged product, please notify us immediately for assistance. If its the carriers fault (e.g. UPS, FedEx, USPS, we can file the claim).
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: firstname.lastname@example.org